TERMS & CONDITIONS
NEVOLIN OURIVESARIA LDA with brand name KIKO has a wide range of products in the area of Jewelry and Watches such as rings, necklaces, earrings, bracelets and watches that makes available to its customers, through the website https://www.ourivesariakiko.com
NEVOLIN OURIVESARIA LDA – KIKO reserves the right to modify at any time the information and commercial offer presented on products, prices, promotions and commercial conditions, with the exception of the contracts that are in force and in execution. The prices and promotions are valid during the period indicated in the promotional campaign, except for spelling, photography, stock break and/or synchronization of computer systems.
All content on the site www.ourivesariakiko.com (logos, texts, images, videos, etc.) is owned by NEVOLIN OURIVESARIA LDA – KIKO. The partial or total reproduction of the content through any procedure and in any media, is subject to prior and express authorization of KIKO.
The customer may save, print or display the contents of this site only for his or her personal use. The publication, manipulation, distribution or reproduction, in any format, of any content of this site, nor the link of the same to any business or company is not allowed.
We strictly follow all necessary procedures to ensure that all details, descriptions, images and prices of the products presented on the site are correct. However, there may be situations where product information, including pricing and promotion, has not been properly published. In these cases, we reserve the right not to proceed with orders with these products. Orders may also not be sent for other reasons, such as: product out of stock; inability to obtain payment authorization; order considered fraudulent.
KIKO works every day to provide you with the best possible user experience and is committed to protecting the privacy and personal data of our customers and users of the website.
The information you share with us is used to further improve our services and your experience.
A cookie is a device transmitted to an Internet user's hard drive that allows collecting the IP address, operating system, web browser, and system administration. Only KIKO has access to this information collected by cookies collectively and anonymously, in order to optimize its services and those of this site to the needs and preferences of the users. This helps us to improve our website and to provide a better and more personalized service.
If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the services and features offered through this site.
Security & Payment
KIKO guarantees the confidentiality of all the data provided by its customers either in the register or in the buying process. This security is provided by SSL technology (Secure Socket Layer), which encrypts the communications generated between the client computer and our server, so that they cannot be intercepted.
For your convenience and safety, KIKO has partnered with companies of reference in payment methods: PAYPAL, MB, MBWAY, VISA, MASTERCARD.
You can make payment of your orders through different methods:
PAYPAL , MB, MBWAY, Credit Card, Online Bank Transfer.
All prices quoted on the site include the value of VAT at the legal rate in force.
Payments are always made in EUROS.
Some banks may charge exchange rates. KIKO is totally unrelated of this fact and assumes no responsibility for it.
Prices and specifications are subject to change without notice, with the exception of transactions that are currently in progress.
All our products are shipped from Portugal. In this way, purchases made outside the European Union may be subject to a customs tax at the entrance of the country of destination. Payment of this fee is the responsibility of the customer.
Shipments & Deliveries
KIKO is not responsible for delays or non-compliance with the contract for unforeseeable circumstances, such as disruption and/or total or partial strike of postal services and transportation or communication services.
All shipments, regardless of the shipping mode chosen and the shipping supplier, have tracking number.
KIKO sends its products in partnership with DPD, CTT, CTT Expresso, or others, varying delivery times depending on the region.
We do not make deliveries in sections, since it is always necessary a signature of the person who received the packaging
If delivery is not affected for reasons of customs taxation outside the European Union or if the customer provides an incomplete address, the store reserves the right to charge an administrative fee:
– Orders lower than 60€ - An amount of 12€ will be deducted
– Orders higher than 60€ - An amount of 24€ will be deducted
If the customer wishes to reship the order, he will have to pay the costs mentioned in the table above. Except for Portugal, where the cost of reshipment will be 5€.
Return & Refund
EASY RETURNS within 30 days-
If you wish to RETURN the product, without need of justification, it has a deadline of 30 days from the date of receipt of the same, for this you must follow the steps in MY ACCOUNT > RETURNS
The right of free settlement - a right also harmonized in the Directive - is regulated in the same way in contracts concluded at a distance and in contracts concluded away from the commercial establishment, and the deadline for its exercise is 14 days in a row.
Source: Decree-Law no. 24/2014, of February 14th
We accept returns of new, complete products and in the original packaging of the product, which should not be damaged, altered or shaved. If we receive returns that do not meet the above conditions, the customer will not be entitled to any refund. The cost of returning the products is borne by the user except for defective products. After examining the product, you will be informed about the right or not to the refund of the amounts paid.
REFUND can be made through the original payment method or by transference to your IBAN, or through a discount coupon, which has a validity of 3 months from the date of its issue. At the end of this period there will be no further reimbursement. The shipping costs will not be refunded.
The supplier of the goods shall not be obliged to refund the additional costs of delivery where the consumer expressly requests a different type of delivery which is higher than the commonly agreed and least expensive method proposed by the supplier of the goods.
Source: Decree-Law no. 24/2014, of February 14, Chapter II, Article 12
In the case of INTERNATIONAL SHIPMENTS, it is possible for customs services to open the packaging for verification and possible taxation. In this case, the product may arrive at the customer's house with indications that the shipping packing has been opened. The customer should verify carefully, at the time of reception, if his product is in compliance and with no evidence of having been used.
When making a return, in the comments field of the post office, you should write: "This return is a return for an online purchase at www.ourivesariakiko.com and should not be subject to taxation." so that the shipment is not taxed upon arrival at Portugal.
In INTERNATIONAL SHIPMENTS outside the European Union, we will not refund the shipping costs nor the fees associated with the payment method, we will also deduct any shipping costs associated with the return process. Any customs or courier fees in the country of destination will be borne by the customer.
If the product presents conditions for EXCHANGE OR RETURN, KIKO will send the customer a new product or return the amount paid up to 14 days from the date of arrival of the returned product.
In case of cancellation of the order, we will make the refund of the value; if the reason is a defect in the product or damages in the transport, we will make the exchange.
SHIPPING COSTS for exchanges or returns without confirmation of defects are consumer responsibility. The exchange requested by defect or damages occurred in the transport will be KIKO responsibility.
To orders returned outside the European Union that are not the responsibility of KIKO (either for failure to pick up at the post office, for non-payment of fees associated with the shipment or for incomplete address) will be charged a fee of 5€.
After-Sales and Warranty Service
All items sold in KIKO stores until 12-31-2021 are covered by a 2-year Manufacturer's Warranty, guaranteed by the respective brands.
All items sold in KIKO stores from 01-01-2022 are covered by a 3-year Manufacturer's Warranty, guaranteed by the respective brands.
Materials subject to deterioration, oxidation, loss or misplacement, defects caused by knocks, inappropriate use, improper care and cleaning, negligence, improper handling, modifications, unauthorized repairs, accidents or normal wear and tear are excluded from the warranty.
After the warranty expires, KIKO also provides technical assistance.
In the case of defective or damaged products, send us your article together with the invoice, by mail, to Rua Sá da Bandeira nº39 - 1º andar, 4000-433 Porto.
If the repair of your products involves costs for you (above €10), it will only start after approving the quote.
Suggestions & Complaints
The opinion of our customers is very important for us as it allows us to improve the services we provide. So, if you have any suggestions or complaints, please take a few minutes of your time and let us know the situation by sending a message to Costumer Support firstname.lastname@example.org
However, the opinions posted by the users of KIKO are supervised and moderated by the marketing team. Whenever a text submitted infringes the law and ethics (abusive advertising, defamatory purposes, out of context comments, etc.), we reserve the right to refuse it.
Post-Sale Service and Warranty
All items sold in KIKO stores are covered by Manufacturer Warranty for 2 years, under their respective brands. After the warranty expires, KIKO also provides technical assistance.
In the case of products with defects or defects, send us your article, by mail, to Sá da Bandeira Street nº39 – 1st Floor, 4000-433 Porto.
If repairing your products involves costs for you, it will only start after you approve the budget.
Online Dispute Resolution
For the resolution of any and all litigation arising from the interpretation or execution of these Terms and Conditions, the court of the domicile of NEVOLIN OURIVESARIA SA- KIKO shall have jurisdiction.
NOTICE TO THE CONSUMER
In accordance with Law n.144/2015, of September 8, 2015, we have disclosed all the Entities for Alternative Dispute Resolution that can be contacted in case of conflict, when purchasing a product referenced on this website.
It should be noted that, when necessary, this solution compared with the judicial process is usually faster, less protocolary and less expensive.
In this way, if you are dissatisfied and want to expose your situation you can do so by contacting an Alternative Dispute Resolution Entity. We present below the Alternative Dispute Resolution Entities:
CNIACC – National Center for Consumer Conflict Information and Arbitration
CICAP – Porto Consumption and Arbitration Information Center
More information on consumer portal: www.consumidor.pt
Acceptance of Terms & Conditions
KIKO advises this regulation to be read carefully before using the site. By using this site, you are automatically agreeing to its regulation and accepting the receipt of it by email at the time of ordering.
KIKO reserves the right at any time to modify, adapt, or update the terms and conditions of use.
The use of https://www.ourivesariakiko.com and the purchase of KIKO products must be regulated and understood in accordance with Portuguese Laws.