Privacy Policy

“NEVOLIN OURIVESARIA LDA - KIKO” recognises the importance of protecting your personal data no matter where it comes from. Most of all, we value honesty and transparency in a way that it makes possible for us to build a strong and solid relationship with you, our customers, based on trust and mutual benefits. Thus, taking into account the new General Data Protection Regulation (EU 2016/679) we’ve developed a set of safety measures that intend to protect your data and update our Privacy Policy.

This Privacy Policy aims to explain how the Data Treatment Policy at NEVOLIN OURIVESARIA LDA - KIKO is handled. From the moment you decide to purchase an item from our online ship, you accept our privacy policy as it is imperative for the successful delivery of our products.

However, if you have any questions regarding this policy, feel free to reach us through email at or through post at NEVOLIN OURIVESARIA LDA - KIKO S.A., Rua Sá da Bandeira nº39 -1º, 4000-433 Porto, Portugal.

1.1. This website and its Privacy Policy are managed by NEVOLIN OURIVESARIA LDA - KIKO , Rua Sá da Bandeira nº39 -1º, 4000-433 Porto, Portugal. VAT Number PT505166348; Manager Olinda Vicente.
1.2 When navigating through our website you are accepting and consenting the described terms and practices in this Privacy Policy.

2.1. We respect our customer’s will

We respect your privacy and the safety of your personal data, so it is important for us to make sure that the will of the customer on the self-management of their preferences is respected. Therefore, if you disagree with any matter or practice here described you can, at any moment, reach us through email at or through post at NEVOLIN OURIVESARIA LDA - KIKO , Rua Sá da Bandeira nº39 -1º, 4000-433 Porto, Portugal. We will do everything in our power to respect your concerns and wishes.

2.2. Good practices
NEVOLIN OURIVESARIA LDA - KIKO , as the personal data controller, determines the purposes and means by which your personal data are processed, including all applicable security measures. We guarantee that your personal data is treated in Portugal in a correct and lawful manner and in accordance with good practices.

2.3. Strict Necessity
In the treatment of personally identifiable data, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which they were collected and/or processed.

3.1. Personal data collected and processed by NEVOLIN OURIVESARIA LDA - KIKO , are only those that you, the customer, voluntarily, expressly and unequivocally, put on the forms of this website.
3.2 Personal data information that is collected: name, sex, date of birth, email, mobile phone, address, your VAT number.

4.1. Your personal data is collected and processed by NEVOLIN OURIVESARIA LDA - KIKO only for purposes strictly linked to the use of this site, its associated services and the sale of products, management and improvement of the Loyalty Program, direct marketing and support management to the client.
4.2. NEVOLIN OURIVESARIA LDA - KIKO strives to maintain a relationship with its customer and provide them with the relevant benefits, information and content related to our brand. Your data will only be processed for these specific, explicit and legitimate purposes, and will not be further processed in a manner inconsistent with it. The data collected and processed is appropriate, relevant and not excessive in relation to these purposes.

4.3.However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this site, we will collect your personal information (for example, first and last name, email address, delivery address, credit card number and telephone number) on the purchase form for sale, separation and transport purposes only of the products ordered by you;
b) when you request assistance from our Customer Support we collect your personal information (for example, first and last name, email address) solely for the purpose of providing you with Customer Support services from the online store that are relevant to this site and to offer you the assistance you requested;
c) when you register with us, we will collect your personal data in order to simplify the process of your future orders;
d) when you subscribe to our newsletter, we will collect your email address so that we can offer you that specific service
e) when you are navigating through our website, we collect Cookies. Depending on the Cookies management you have done on our website and on your interaction with us, we use some information collected through Cookies to ensure the righteous performance of the website, highlighting the proper visualisation of the content, remembering your checkout activity, your registration, fitting the resolution of your screen, improving our offers, among others. This information includes data such us registration, localisation, duration of your session, products you have selected, your equipment, your browser and your IP address;
f) when you are navigating on our website and then you visit other platforms that bear publicity formats (social media, Google and other partners of this network) you may be affected by advertisements of our brand. We will equally use the data to reach new and potential customers that may have interest in our products.

4.4.When we collect data, we indicate the mandatory fields with asterisks when the the data at stake are required to:

  • Celebrate a contract with you (for example, to provide you the product you have purchased on our website);
  • Provide you the service you have asked for (for example, to send you our newsletter); or
  • Respect legal requirements (for example, invoicing).

4.5.Your personal data can be shared with KIKO´s service providers for purposes of providing services and with legal, tax and regulatory authorities with the main purpose of assuring all legal matters.

4.6 In order to offer you KLARNA payment methods at the time of payment we may transmit your personal data ( included in the contact form and order details) to KLARNA during the purchase process, so that KLARNA can access whether or not you meet the access requirements your payment methods and to adapt these payment methods to your profile. Your personal data is processed in accordance with the provisions of KLARNA's privacy policy. 

Respect for our customer's wishes is one of NEVOLIN OURIVESARIA LDA. - KIKO main concerns regarding the processing of your personal data. However, we do not want to affect the relationship we have with you or fall short of your expectations. So we consider that if you have had a relationship with us in the last 4 years, that is, if you have made a purchase, it was not necessary to ask for your consent. Still, if you disagree, you can at any time oppose by writing to us at

6.1. To exercise your right of access, rectification, erasure, forgetting or blocking of your personal data you can access the management of consents in the Client Area of the online store or send a written communication to the following email address: or by letter addressed to: NEVOLIN OURIVESARIA LDA - KIKO , Rua Sá da Bandeira nº39 -1º, 4000-433 Porto, Portugal.
6.2 If you wish to stop receiving direct marketing communications, you may at any time exercise your right to object to the processing of your personal data by managing consents available in your Customer Area from the online store. You can do so by sending an email to by writing to: NEVOLIN OURIVESARIA LDA - KIKO , Rua Sá da Bandeira nº39 -1º, 4000-433 Porto, Portugal .

7.1. NEVOLIN OURIVESARIA LDA. - KIKO uses safety measures that fit the protection of your personal data against accidental or illegal destruction, accidental loss, change, dissemination or unauthorized access and against all other illegal treatment possibilities. Additionally, we demand all trustworthy external entities that handle your personal data, through a contract, that they do the same for us.
7.2 However, NEVOLIN OURIVESARIA S.A. - KIKO may not ensure that all safety manners adopted for the protection of this website and the dissemination of data and information through it are going to be able to prevent or exclude any undenied access or data loss. Being so, we advise you that you protect your computer with software that is able to protect you in the transmission and reception of data (such as an updated antivirus) and that your browser takes all the appropriate measures to ensure a safe transmission of data (such as a firewall and anti-spam filters).

8.1. Your data is held by NEVOLIN OURIVESARIA LDA. - KIKO for the purposes described herein for the time required for the purposes mentioned, except if the personal data in question is necessary to prove compliance with obligations, while the limitation period of the corresponding rights has not expired, or if there is a longer period of retention of data imposed by law.
8.2 When your personal data is no longer required, it will be removed from our systems and records or maintained anonymously so that it can not be identified.